Terms of service
Welcome to Coolvia. These Terms of Service outline the rules and conditions for using our website and purchasing products from us.
By visiting our website, browsing our store, or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
Overview
This website is operated by Coolvia. Throughout the site, the terms “we,” “us,” and “our” refer to Coolvia.
By accessing our website or purchasing from us, you agree to use our website and services only for lawful purposes and in accordance with these Terms of Service.
If you do not agree with any part of these terms, please do not use our website or purchase from our store.
Online Store Terms
By using our website, you confirm that you are at least the age of majority in your country, state, or region, or that you have permission from a parent or legal guardian to use this website.
You may not use our products for any illegal or unauthorized purpose. You must not transmit viruses, malware, harmful code, or anything that may damage or interfere with our website, systems, or services.
Any violation of these terms may result in the termination of your access to our services.
Product Information
We aim to display our products as accurately as possible, including descriptions, images, colors, features, and pricing.
However, we do not guarantee that all product images, colors, or descriptions will appear exactly the same on every device or screen. Product details may vary slightly depending on your display settings, lighting, manufacturing batches, or supplier updates.
We reserve the right to update, modify, or discontinue any product at any time without prior notice.
Pricing & Availability
All prices are listed in the currency shown at checkout and are subject to change without notice.
We reserve the right to adjust pricing, correct errors, update promotions, or cancel offers at any time. Product availability may also change without notice.
If a product becomes unavailable after you place an order, we may contact you to offer a replacement, wait for restocking, or issue a refund.
Orders & Payment
When you place an order with Coolvia, you agree to provide accurate, complete, and current billing, shipping, and contact information.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear suspicious, fraudulent, incorrectly priced, or placed in violation of these terms.
Payment must be completed before an order is processed. Orders are subject to payment approval and verification.
Shipping & Delivery
Shipping times, processing times, tracking details, and delivery information are explained in our Shipping Policy.
Delivery times are estimates only and may vary due to customs, courier delays, weather, public holidays, incorrect addresses, or circumstances outside of our control.
Coolvia is not responsible for delays caused by third-party shipping carriers, customs authorities, or incorrect shipping information provided by the customer.
Returns & Refunds
Returns, refunds, damaged items, cancellations, and lost package issues are handled according to our Return & Refund Policy.
Please review our Return & Refund Policy before placing an order so you understand your eligibility and responsibilities.
Order Modifications & Cancellations
Orders can be changed or cancelled within 12 hours after purchase by contacting us at support@coolvia.com.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Customer Responsibilities
By placing an order, you are responsible for ensuring that:
- Your shipping address is accurate and complete
- Your contact information is correct
- You review product details before purchasing
- You understand any shipping, customs, or import responsibilities
- You contact us promptly if there is an issue with your order
Coolvia is not responsible for failed deliveries, lost packages, or delays caused by incorrect or incomplete customer information.
International Orders
We currently ship worldwide.
International customers may be responsible for customs duties, taxes, import fees, or other charges required by their country. These fees are not included in the product price or shipping cost unless clearly stated at checkout.
Coolvia is not responsible for customs delays, rejected shipments, or additional fees charged by local authorities.
Accuracy of Website Information
We do our best to ensure that all information on our website is accurate and up to date.
However, there may occasionally be errors, omissions, or outdated information related to product descriptions, pricing, availability, shipping times, promotions, or other store details.
We reserve the right to correct any errors, update information, or cancel orders if any information on our website is inaccurate at any time without prior notice.
Promotions & Discounts
Promotions, discounts, coupon codes, and special offers may be available for a limited time only.
We reserve the right to modify, suspend, or cancel any promotion at any time. Discount codes cannot be applied after an order has been placed unless otherwise stated.
Promotions may not be combined unless clearly stated.
Third-Party Services
Our website may use third-party services such as payment processors, shipping carriers, analytics providers, marketing tools, or other service providers.
We are not responsible for the actions, policies, delays, errors, or service interruptions caused by third-party providers.
Your use of third-party services may also be subject to their own terms and privacy policies.
Intellectual Property
All content on our website, including logos, images, product descriptions, graphics, text, branding, designs, and website layout, belongs to Coolvia or is used with permission.
You may not copy, reproduce, distribute, modify, or use our content without prior written permission.
Prohibited Uses
You may not use our website or services to:
- Violate any laws or regulations
- Infringe on the rights of others
- Submit false or misleading information
- Upload or transmit harmful code, viruses, or malware
- Interfere with the security or operation of our website
- Attempt to access restricted systems or customer data
- Engage in fraudulent, abusive, or unauthorized activity
We reserve the right to restrict or terminate access to our website if prohibited activity is detected.
Limitation of Liability
Coolvia is not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website, products, or services.
Our products are provided for general consumer use. Customers are responsible for using products safely and according to the instructions provided.
To the fullest extent permitted by law, our liability is limited to the amount paid for the product purchased from us.
Product Use & Safety
Please use all products responsibly and follow any included instructions, warnings, or guidelines.
Coolvia is not responsible for damage, injury, misuse, or product issues caused by improper use, unauthorized modification, negligence, or failure to follow product instructions.
Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
By using our website, you agree to the collection and use of information as described in our Privacy Policy.
Changes to Terms of Service
We reserve the right to update, modify, or replace these Terms of Service at any time.
Any changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms of Service.
We recommend reviewing this page periodically.
Contact Us
If you have any questions about these Terms of Service, please contact us at:
Thank you for choosing Coolvia.